“Hi Trisha. Thank you so much for all your kindness and care to Jessica, and myself, today. You made a very difficult, and a very sad situation easier to bear. I don’t think you realise that what you do has a huge positive impact on the pet parents that you help by offering the service that you do. I was so worried about having to make the decision to let Jessica go, as I really didn’t want to have to take her up to the vets, especially with the effect that Coronavirus is having on veterinary services. The fact that Jessica could go gently to sleep at home, in my arms, meant the world to me, and you were so gentle with her. It was all very relaxed, and you gave us the time we needed to say goodbye. Thankyou so so much.”